Diploma of Hospitality Management
Program Outline
Hospitality Management offers specialized training in front office management, food and beverage service management and general management in this highly competitive and fast growing service industry. The accommodation sector of the tourism industry is the stepping-stone for advancement within resorts or hotel chains & offers international employment prospects.
Winston College in partnership with the Educational Institute of the American Hotel and Lodging Association offers 4 Hospitality Certificates of Specialization and 19 Certificates (completion of each course will earn 1 certificate).
Program Requirements:
- High School Diploma or equivalent, or age 19 and above
- Winston College English placement test minimum 60% or Winston College ESL program as a prerequisite.
Learning Outcomes / Objectives:
Upon completion of this program the student will be able to:
- Understand front office operations including reservations, check-in, check-out and staffing procedures:
- Understand the basics of catering including bookings and overseeing profitability
- Identify target markets and use various sales and marketing methods
- Use fundamental accounting practices to track income, costs and return on investment
- Maintain a clean and attractive establishment through planning, organizing and staffing
- Be aware of procedures for hiring, firing, performance evaluation techniques, benefits, and union relations
- Apply all aspects of Food and Beverage service
- Understand Gaming Hotels and procedures
Course setup
Rooms Division – Certificate of Specialization
- Managing Front Office Operations
- Managing Housekeeping Operations
- Security and Loss Prevention Management
- Managing Technology in the Hospitality Industry
- Supervision in Hospitality Industry
Food and Beverage – Certificate of Specialization
- Managing Service in Food and Beverage Operations
- Planning and Control for Food and Beverage Operations
- Managing Beverage Operation
- Food Safety: Managing the HACCP Process
- Purchasing for food service operations
Sales and Marketing – Certificate of Specialization
- Fundamentals of Destination Management and Marketing
- Hospitality Sales and Marketing
- Convention Management and Service
- Revenue Management
- Hospitality Facilities Management & Design
Human Resources – Certificate of Specialization
- Managing Hospitality Human Resources
- Training and development for the Hospitality Industry
- Basic Hotel and Restaurant Accounting
- Leadership and Management in the Hospitality Industry
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