1.    Where a student is deemed not to have met the institutional and /or program specific minimum requirements for admission through no misrepresentation or fault of their own, the institution must refund all tuition and fees paid under the contract, less the applicable non-refundable student application or registration fee.

2.    Where a student withdraws or is dismissed from their program they are entitled to 100% refund of any as-yet-to-be-received consumables that have been pre-paid.

3.    Where a student withdraws or is dismissed from their program after receiving technical equipment from the institution free of charge:

a)     The student must return the equipment unopened or as issued within 14 calendar days;

b)    If the student fails to return the equipment as set out above, the institution may deduct the reasonable cost of the equipment from any amount to be refunded to the student.

4.    Refunds owing to students must be paid within 30 calendar days of the institution receiving written notification of withdrawal and all required supporting documentation, or within 30 calendar days of an institution’s written notice of dismissal.

5.    Where the delivery of the program of study is through home study or distance education, refunds must be based on the percent of the program of study completed at the rates as set out in the Refund Policy for Students section of these Bylaws.