Individuals should always try to resolve issues informally. If necessary, the Institution provides a fair and reasonable mechanism for resolution.

Procedure (Step):

1. First try to resolve the issue directly with the other party. (If this doesn’t work ……)

2.    Put your complaint in writing to the Managing Director of the Institution.  He/She will request submissions from all involved parties, including witnesses; conduct an investigation and set up a meeting within 3 days.  The Managing Director will provide a written decision to all parties within 3 days. (If this doesn’t work ……)

3.    The parties agree to appoint an Outside Mediator to assist in resolving the dispute. The cost of the Outside Mediator will be equally assumed by all involved parties. The decision offered by the duly appointed Mediator will be deemed impartial and considered final.